When you make an online purchase you have a statutory right to return goods (other than perishable or made to order/customised goods) up to 7 days after receiving your order: this is the cooling off period.
In addition to this cooling-off period, you can return any item within 28 days of receipt for a refund of that item, or to exchange it. We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the goods to us and we will organise a refund (excluding delivery cost).
If a product is defective in any way, please return it immediately and we will either deliver a new one to you or refund you the cost of the product. Any breakages or damages must be reported to us within 24 hours of delivery.
If you're not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to us in its original condition & packaging, unworn, unwashed, and with all labels intact. At Gallery Crafts we have codes on our jewelery, these can not be refunded if removed. Please note no exchange on earrings, scarves, hats and bags.
No exchange on sale items.